What Clinic Patient Review

I would most certainly recommend
I was nervous, having a facial cyst, which had recently been badly infected, removed; also concerned about healing and scarring, before a long overhaul flight five weeks afterwards. I need not have worried. Dr Porter was reassuring, keeping me informed throughout the procedure. The scar is very neat indeed. I would most certainly recommend Dr Porter to friends.

NHS Choices Patient Feedback

From arriving at the hospital to discharge for my day surgery I can fault no member of staff I came across. Even though I was an NHS patient the level of care was amazing. Thank you to everyone and hopefully after 3 years of being fobbed off with wrist pain I’m now on slow road to recovery with a big thank you to my surgeon. See NHS choices feedback below.

 

I received brilliant care from start to finish here. The outpatient appointments were quick and easy and I was scanned and booked in for my surgery very fast. My treatment at the hospital during my stay was excellent. Thank you to all the staff who looked after me so well.

 



Feedback from our Cheltenham patient satisfaction survey

Dear Kirsten. Just a few words of many thanks for the operation you performed on my finger. Your expertise in this field is amazing, you can hardly see the scar and everyday there is improvement in the mobility of the finger. Please thank all the other staff involved. I must say I was very impressed with my visit to Spire. Once again, Many thanks.

Outstanding service of care. Warm welcome and exceptional staff. Felt very well cared for and understood.

thank you to everyone, really made the whole thing a much better experience, not one I wish to repeat , but still such a lovely group of people from when I arrived, to when I left. even enjoyed lunch, so win , win. puts my faith in people, so thank you once again. Kind Regards, Simon

Mr Robinson sat and listened intently. Excellent and a rarity these days.

Perfect!

All really great. Thank you! Mr Kaloo was very kind and informative.

Professionalism was great. Very efficient and friendly staff.

Extremely well looked after - I was given as much time as needed. Very reassuring, pleasant, polite consultants. Thank you.

Very happy with the service received.

An overall excellent service!

I would like to praise the service I received from not only Mr Close, but all the staff at the Spire Cheltenham Clinic. I can't fault the care I had one bit.

I was really impressed with the lovely clinic and that I didn’t have to wait to be seen. I was treated immediately without having to come back.

Faultless communication. Felt very relaxed and very informed. I am very impressed.

Very clear explanation of possible problems. Very pleased.

Very helpful and friendly environment.

Very friendly, comfortable and welcoming atmosphere.

I don’t think there is something that should be improved.

Excellent!

Perfect and helpful.

PATIENT-LED ASSESSMENT

The Cleanliness within the hospital (99.9%)
The quality of our food (97.8%)
Overall nursing care (99.8%)
Patients said they would be 'Likely' or 'Extremely likely' to recomend us (98.2%)


Payment Options





GP Satisfaction Survey

Friendliness and professionalism (93%)
Confidence in Spire (93%)